OBJECTIVES:

• The settle grievance of the students in shortest possible time
• To lowest possible authority
• To provide various stages so that the aggrieved students drives stratification for of seeing redresssal , if required , even from the highest level of authority

PURPOSE

• The purpose of the policy is to provide a mechanism for individual students to raise a grievance arising from their study year
• To achieve consistent treatment in the handing of personal grievance in the workplace and provide a procedure to follow in the event a personal grievance arises
• The policy will also ensure that such grievance are dealt with promptly , fairly and in accordance with other related policies of the organization
• This includes concerns from an student about an action that has been taken and or an in- action ,or contemplated action in relation to them by the head of the department , or from the management

SCOPE

• Limited to students only and are non-gender related grievance
• To enable students to air his/ her grievance
• To clarify the nature of grievance
• To investigate the reason of dissatisfaction
• To obtain where possible a speedy resolution to the problem
• To take appropriate actions and ensure that the promises are kept
• To inform the students his/her right to voice the grievance and take it to next stage of the procedure